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Mastercard Exclusives BDO will handle promo-related complaints within 7 to 10 banking days from receipt of complaint, provided with complete information, proof of purchase and other supporting documents. All questions and issues arising from the Promo will only be accepted not later than the end of promo period for each partner, after which all matters relating to the Promo are considered conclusive. Promo period varies per merchant. Refer to each merchant's terms and conditions. Offers cannot be exchanged for cash or other products and cannot be used in conjunction with any other discount, promotions, discounted items or fixed price unless specified. Any feedback or dispute about the product or service related to the offer should be directed to the merchant. Offers are subject to the individual merchant’s terms and conditions. Offer Conditions are subject to change without prior notice. BDO Mastercard cardholders are advised to check with the relevant merchant(s) concerned. The promotion is subject to the Terms and Conditions of Partner Merchant and the Terms and Conditions Governing the Issuance and Use of BDO Credit and Debit Cards. In case of dispute related to the promo, the decision of Partner Merchant and Mastercard shall be final. The use of BDO Credit and Debit Cards at participating partner merchant may result to imposition of Cross Border Fees and/or Foreign Exchange Conversion Fees in the credit and debit card transaction. For more details, Cardholders may refer to Section 8 of the Terms and Conditions Governing the Issuance and Use of BDO Credit Card and Section 14 of the Terms and Conditions Governing the Issuance and Use of BDO Debit Card found in BDO’s website. For BDO Cardholder’s protection, card details and personal information shall always be kept secured. Card number, PIN, OTP or any card information shall not be sent through an email, text or call-in response to an unsolicited email, text or call. Acknowledgment of payment display by the merchant shall always be saved. Deposits are insured by PDIC up to P1 Million per depositor. Your next destination comes with its own exclusive deals and perks. Experience more with your BDO Mastercard! ​ Experience Japan’s Best with BDO Mastercard